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Difference in BCWF database version : Database build failed error

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  • Difference in BCWF database version : Database build failed error

    Hi Team,

    I am observing a mismatch in the BCWF database versions across the Cacheflow device. BC1 and BC2 database version are identical (371090108) while the one on BC3 is outdated (371050312).

    Dont see any services failing. Any idea what might cause this ?


    Tried force download but no luck :

    03#(config bluecoat)view
    Status: Ready
    Lookup mode: Always
    Check for updates: All day
    Download log:
    Blue Coat download at: 2017/04/19 11:05:17 +0800
    Downloading from https://cacheflow-list.es.bluecoat.com/bcwf/activity/download/bcwf.db
    Requesting differential update
    Fetching:
    https://cacheflow-list.es.bluecoat.com/bcwf/activity/download/bcwf.db?installed_version=371050312
    Downloaded 2286362 bytes
    Applying update
    Warning: Unable to read update record 190525
    Warning: Differential update failed; requesting full update
    Requesting full database
    Fetching:
    https://cacheflow-list.es.bluecoat.com/bcwf/activity/download/bcwf.db
    Downloaded 9694823 bytes
    Database size: 9694823
    Building database
    ERROR: Cannot read Filter Record 807295
    Database build failed


    Regards,
    Vineet

  • #2
    Hi Vineet,

    I can see that you have worked with TAC to cover this and the solution was Purge > Get-now.

    BR

    Aravind
    Symantec + BlueCoat

    Comment


    • #3
      Hi Aravind,

      Thats correct. Was about to update the forum today. :-)

      For some reason, the database was corrupted and after force downloading, issue fixed.

      Regards,
      Vineet

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