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Intermittent Windows 10 authentication issue

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  • Intermittent Windows 10 authentication issue

    Dear Members,

    Do you guys encounter any issue in authenticating Windows 10 browsers in WCCP environment (using Origin Cookies Redirect surrogate)? We are using SGOS 6.6.5.2.

    We have a customer who is in the educational field, some students laptop browser (domain-joined), sometimes Chrome, sometimes IE11, unable to authenticate properly (message: cannot display the page).

    Have done nslookup and ping, the client PC able to resolve to the Virtual URL of ProxySG.

    According to their helpdesk, all these issues revolving around Windows 10 users.

    Thanks so much.

  • #2
    Hi,

    "Cannot display the page" is not giving out enough information on what could be going wrong here. Did you tried taking a packet capture for a client who is facing this issue ? Check whether the client is actually is reaching the Proxy on Virtual URL and there is a valid response.

    BR

    Aravind
    Symantec + BlueCoat

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