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  • Bluecoat CacheFlow Heartbeat Critical

    Hi Team,

    Can someone advise on when exactly does this status changes to crtical ? What do we need to check ?

    Name: Heartbeat Category: Blue Coat Update
    Current State: Critical Previous State: Warning
    Entered: 2017-03-21 05:29:48 Entered: 2017-03-19 17:30:18
    Last Incident: 2017-03-19 17:30:18 Last Severe: 2017-03-21 05:29:48


    BC-CF5000-02#(config diagnostics)auto-upload diagnostics verbose
    Warning: No SR is configured. Diagnostics cannot be uploaded until an SR is configured.
    ok
    BC-CF5000-02#(config diagnostics)



  • #2
    Hi,

    Thank you for your post. We are aware of the issue and working to resolve it. The only adverse affect of this health-check error is that Heartbeat data is not getting uploaded to our servers.


    Diagnostic data can still be uploaded provided there is a valid SR# configured.

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    • #3
      The HeartBeat errors should now be cleared.

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      • #4
        Yes its resolved now. Thanks

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