New laptop with K9 installed

[sousana]

I purchased my Dell Latitude from it's original owner who's since gone who knows where, I am unable to uninstall the K9 software as I have NO children and do NOT need it.

I have attempted to contact K9 twice via email and twice via phone, all four attempts have left me with nothing.

Is it standard operating procedure for K9 to ignore requests for help?

I'm sitting here, unable to even speak with family members overseas who use Facebook because K9 considers it an evil social network, I am even unable to obtain images of my mothers hometown because I'm told they are "adult images".

I've since decided that I will consider this software as spyware/malware, as the owners of those will also refuse to communicate with you on how to remove it, and as such, I find I have no choice but to contact my states commonwealth attorney's office to determine if this case meets the states spyware/malware laws.

Does anyone here in the forum know of any means to contact a live body at this company and resolve this before it ends up going to court?

Thanks

[Kirsty1993]

K9 Web Protection is pretty much tamper-proof. Trust me, I've tried deleting it myself because my mum installed it, nothing helps lol.
Your best bet is to wipe your laptop completely, and restart, after backing up your files. You can do this with an XP, or vista disc, whatever you use, and then re-installing all your things back onto your laptop.
To be honest, your wording doesn't make you sound like you were the person who bought this laptop, sounds more like a child trying to break parental controls, and you know this isn't a case that could end up in court, there's been no offence commited. If you're not, do as I have said. However, if you're simply trying to break controls, they're there for a reason. I've seen, and used the old 'laptop with K9' trick plenty of times.

[sousana]

It was mostly spoken in anger. I am taking my mother back to where she was born and we were trying to find pictures of how her hometown looks today verses way back when she lived there, but trying to pull up the pictures kept getting me the K9 website.

I've since fixed this issue after contacting Dell, giving them my info, and the name/address of the previous owner, they sent me out a reinstallation disk with the appropriate drivers.

I just think that this company should make provisions for when computers are sold that have their software on it with no way to remove it.

But what most got my goat was the fact that I had attempted communications four times with no response.