Error installing K9

[EchizenR]

I have already allowed K9 internet access in Zonelabs Firewall. However, after entering my licence, I get this message,"You must have an active internet connection to validate your licence. Please connect and retry". Why is this so. I have unlimited broadband so my internet connection is always on. Will someone help me?

[johnc]

Suggest you use our "instant support" tool in the support section of the website. If you can't solve the problem, you can then escalate to K9 support.

jc

[EchizenR]

Already tried instant support, but unable to solve problem. If I can't instal this program, is there any other program that does the same as K9?

[jamdon]

EchizenR,

When the K9 installer made a request to our license server through the internet (to register your license key), this request was intercepted by some piece of software installed on your computer (a desktop firewall, etc.) or some piece of hardware outside of your computer (a proxy server/firewall). As long as the license request is not intercepted, K9 will install without any problems.

Normally we offer the following instructions, but it seems that you have already done this. I'll include it for other users who might need it:

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The programs K9filter.exe and k9-setup.exe must be allowed to access the Internet in order for K9 to function. If you are using a software firewall, it should ask you whether to allow or deny these programs access to the internet. You should select "Always Allow" (or other similar wording).

If your firewall does not ask this, shut down your firewall program and try to install again. If K9 installs successfully, you will need to manually configure your firewall to always allow access for these two programs.
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Are you behind a proxy? K9 does not yet support proxy configurations, but this functionality is planned for a future version of K9.

Also, we recently discovered that in rare cases the connection between a customer's computer and the K9's license server (over the Internet) does not respond quickly enough to provide a good user experience, and this can cause the Internet connection error to display.

What city and country are you presently in? Who provides your internet connection? One ISP that has been reported recently by customers is Singnet in Singapore.

If none of these suggestions solve the problem, you will most likely not be able to use K9 at this time from that location. We are currently in discussions about how best to work around this problem. Please let me know the answers to my questions above.

Thank you,
-jamdon

[EchizenR]

Hi Jamdon. Thanks for replying.
After shutting down my firewall, Zonelabs, I still got the same message during installation. I'm from Singapore using Singnet's broadband, so no proxy problem. However, what is the problem with Singnet's internet connection?

[EchizenR]

Sorry for posting again but if theres really no way I can get K9 to work, could anyone recommend me another filter?

[screwtape iii]

Sorry for posting again but if theres really no way I can get K9 to work, could anyone recommend me another filter?

McAfee SiteAdvisor Plus ($$$) is offering "Password controlled '"Protected Mode"' to actively shield your PC against dangerous sites, no matter who uses your computer". Sounds similar in function. No guarantee its going to work in Singapore though.